Refund policy

Return Policy

Reis Brooke Trade Co.

At Reis Brooke Trade Co., we want you to be satisfied with your purchase. If you are not completely happy with your order, we are happy to help with a return request under the guidelines below.

Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

Items must be unused, unworn, and in the original condition.
Items must include original packaging, tags, and accessories when applicable.
Proof of purchase or order information must be provided.

Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been worn, used, washed, or damaged after delivery.
Clearance, final-sale, or personalized items (unless defective).
Gift cards or promotional items where applicable.

Return Process

To request a return, please contact us at:

Email: clean.clatter025@passinbox.com

Please include:

Your order number
The item(s) you wish to return
The reason for the return

Once your request is approved, we will provide return instructions.

Refunds

After we receive and inspect your returned item, approved refunds will be issued to the original payment method. Refunds may take several business days to appear depending on your payment provider.

Original shipping charges are generally non-refundable unless the item received was incorrect, damaged, or defective.